Join our team
As the largest provider of healthcare services in Hong Kong, we are inviting talents to join our professional team for striving “longer, healthier, happier lives”.

Corporate Office - Manager, Operation Process

Job Responsibilities


  • Lead the team to drive continuous improvement through process streamlining and standardization to enhance operation efficiency so as to improve overall customer experience (e.g. booking process, operation dashboard, apps, dispensing and checkup workflow, etc.)
  • Develop SOP, define standards and provide training to frontline to ensure standardized workflow / process are delivered all medical centres for consistent and patient-centric customer experience
  • Perform operational audit processes to ensure clinic compliance
  • Work closely with IT and Operation to drive new / system enhancement projects
  • Develop operation solutions to facilitate sales activities through B2B, B2C channels

 Job Requirement


  • Degree in all disciplines
  • Min. 7 years’ relevant experience in project/operational management. Familiarity with healthcare industry is a plus.
  • Business Analysis experience/ research background preferred.
  • With proven track record of leading transformation/process improvement projects
  • Detail-oriented and strong in process improvements
  • Strong analytical and problem solving skills, systematic and methodical in implementing changes
  • Good communication and strong interpersonal and influencing skills
  • Good command of written and spoken English and Chinese

Apply and upload

Please read through the following Personal Information Collection Statement before submitting your application.

? ?Personal Information Collection Statement (Job Application?)

1. Introduction 

1.1 Quality HealthCare Medical Services Limited ("we", "us" or "our") are committed to protecting the privacy and security of your personal data. 

1.2 This Personal Information Collection Statement is prepared in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). It should be read together with our Privacy Policy Statement:

1.3 If you have any queries regarding our Privacy Policy Statement or this Personal Information Collection Statement, please contact our Customer Service Manager at (852) 8301 8301 or

2. Purpose of Collection 

2.1 Your personal data will be used to process and manage your job application with us.

3. Direct Marketing

3.1 We will not use your personal data provided through our website for the purpose of a job application for direct marketing.

4. Security and Retention 

4.1 Please refer to our Privacy Policy Statement for our policies in respect of the security and retention of your personal data:

5. Data Access and Correction 

5.1 As a data subject, you have the right to request access to and correction of your personal data. We have the right to charge a reasonable fee for processing your personal data access request. 
5.2 To exercise this right, please send your request in writing to:-

By post:
Human Resources Division 
Quality HealthCare Group
3/F Skyline Tower
39 Wang Kwong Road, Kowloon Bay
Kowloon, Hong Kong 

Or, by email:

Note:  This Personal Information Collection Statement may be amended from time to time. You should check for updates on this webpage.

May 2016

Please upload your application letter and full resume with applied position, current salary and expected salary.

Application Letter

* File size: 3 MB or below. Format: Word or PDF only

  • ??All applications will be treated in strict confidence and data collected will be used for recruitment purposes only.
  • Applicants who are not contacted within one month may consider their applications unsuccessful for the specified position.

Thank you for your interest on our job opening. Your job application has been successfully submitted.
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